Our engineers have been hard at work the past 5 months, and now I am excited to announce that RingClone fully supports NICE InContact and RingCentral Contact Center. All the RingClone features you are familiar with (such as file storage templates, comprehensive searching, automatic user/date/ext/caller categorization) are now available with your Contact Center data. In addition, RingClone has added several new features that give you more flexibility with searching and reporting on your CC data.
Bring all your Contact Center data into the RingClone framework.
All the existing RingClone configuration options and features are available for your Contact Center data
- All recordings and attachments are pushed to a storage destination of your choosing, using a custom folder template and file naming rule you set up in RingClone
- Use RingClone’s state-of-the art download processor to download batches of data and recordings based on searches from any combination of data points
- RingClone gives you notation capabilities, reporting functions, and data export automation for all your Contact Center data and recordings
- Designate scoped access for teams and managers for all CC data with RingClone
Follow our setup guide for quick and easy instructions on setting up RingClone to ingest and transfer data from your NICE InContact or RingCentral Contact Center account. It’s quick and easy.